Croftvex

Privacy Policy

Last Updated: January 15, 2026 • Privacy Governance

Croftvex ("Croftvex," "we," "our," or "us") is dedicated to safeguarding your personal data and ensuring transparency in all our information handling practices. This Privacy Policy describes how we collect, store, use, and protect your information when you interact with our website, computational endpoints, and algorithmic trading interface (collectively, the "Platform").

1. Categories of Information We Collect

In operating our quantitative and algorithmic tools, we may collect the following categories of information:

  • Contact and Identification Data: Full name, verified email address, telephone contact number, and country of residence provided during communication or account requests.
  • Technical and System Log Data: Internet Protocol (IP) address, browser type and version, operating system, device identifiers, session timestamps, and page interaction telemetries.
  • Trading Configuration Data: Algorithmic preferences, simulated calculation parameters, risk tolerance thresholds, and automated bot configuration parameters. Croftvex does not hold custodial control over your private wallet keys or funds.
  • Cookie and Tracking Metrics: Functional session cookies, performance measurement tokens, and operational telemetry used solely to maintain platform continuity and system security.

2. Lawful Grounds and Purposes for Processing

We process your personal and technical data for explicit, legitimate business purposes, including:

  • Delivering, operating, and maintaining our algorithmic indicators and real-time market calculation modules;
  • Ensuring platform integrity, identifying latency anomalies, and preventing distributed attacks, unauthorized access, or fraudulent transactions;
  • Fulfilling customer support requests and communicating critical system updates or service advisories;
  • Complying with applicable statutory, regulatory, and legal obligations within the United States.

3. Data Protection and Cybersecurity Architecture

Croftvex maintains enterprise-grade administrative, technical, and physical safeguards engineered to prevent unauthorized access, disclosure, alteration, or destruction of your personal data. We utilize end-to-end transport layer encryption (TLS 1.3), rigorous network isolation protocols, granular role-based access restrictions, and regular vulnerability audits.

While we apply rigorous security protocols, no method of digital transmission over the public internet or electronic storage infrastructure is completely impenetrable. Users must take reasonable steps to protect their own credentials and local devices.

4. Information Sharing and Disclosure

Croftvex does not sell, lease, or monetize your personal information to third-party advertisers or data brokers under any circumstances. We may disclose your data only in the following restricted situations:

  • Authorized Service Providers: Trusted infrastructure partners (e.g., cloud hosting, latency-optimized routing networks, customer communication systems) who operate under strict non-disclosure and security covenants;
  • Legal and Regulatory Compliance: Competent judicial authorities, law enforcement agencies, or regulatory bodies when mandated by valid legal process, subpoena, or statutory duty;
  • Corporate Restructuring: In the event of a merger, acquisition, divestiture, or asset transfer, where customer records are transferred subject to the same protections set forth in this Privacy Policy.

5. Retention of Data

We retain your personal information only for as long as strictly necessary to fulfill the operational purposes described herein, address active support requests, resolve disputes, and comply with applicable statutory record retention requirements under United States federal and state laws.

6. Your Privacy Rights

Depending on your jurisdiction of residence within the United States (including under state-specific privacy frameworks such as the CCPA/CPRA, VCDPA, and others where applicable), you may possess specific rights regarding your personal information, including:

  • The right to know what personal data categories we collect, use, and retain;
  • The right to request access to and a portable copy of your personal data;
  • The right to request the rectification or correction of inaccurate personal data;
  • The right to request the erasure or deletion of personal data, subject to legal recordkeeping obligations;
  • The right not to receive discriminatory treatment for exercising any of your statutory privacy rights.

7. Children's Privacy

The Croftvex Platform is strictly directed to adults aged 18 and older. We do not intentionally solicit, gather, or maintain information from individuals under the age of 18. If we discover that personal information of a minor has been mistakenly collected, we will take immediate steps to delete such data from our servers.

8. Policy Updates

We may periodically update this Privacy Policy to reflect advancements in our technology, regulatory adjustments, or operational procedures. Any updates will be published on this page with a revised "Last Updated" timestamp. Continued engagement with our Platform following the posting of updates represents your acknowledgment of the changes.

9. Contact the Privacy Office

For questions, requests to exercise your data rights, or clarifications concerning our information practices, please write to:

Croftvex Data Governance Office
Madison Avenue 240, 78701 Austin, US
Email: [email protected]
Phone: +1 (212) 952-1714